Not Sure Where to Start? Let’s Talk

Sometimes life can feel confusing or overwhelming. You might not know what help is out there—or where to go first. Our Information, Advice and Assistance service is here to guide you in the right direction.

Our staff are friendly and experienced. We’ll listen to you, find out what matters most to you, and help you figure out your next steps. Whether you need help from one of our own services or support to reach another organisation, we’ll get you the right help at the right time.

What Can We Help You With?

We’re here to help you understand your choices and make the best decisions for your health, home, and wellbeing.

Sometimes it just helps to talk to someone who will listen and offer honest advice. We can give you information and guidance on things like:

Money and Benefits Advice

  • Information on benefits and how to apply
  • Help with money worries or financial planning
  • Guidance on direct payments or carers’ support

Housing Support

  • Help getting support at home to stay safe and independent
  • Applying for housing grants for repairs or adaptations
  • Preventing homelessness
  • Finding new accommodation

Health and Wellbeing

  • Understanding local health and care services
  • Support for carers and people with disabilities
  • Signposting to mental health and wellbeing services

Local Services in Monmouthshire

  • Help accessing the right agencies near you
  • Information about charities, councils, and community support

Why Talk to Us?

Talking things through with someone who’s outside the situation—someone who really listens—can make things clearer. We can be your sounding board to help you feel more confident about what to do next.

How to Get Support